FAQ's
1. What are sustainable toys?
Sustainable doesn't just mean durability of a product, it also implies what it is made of and what is the carbon footprint of that product.
Moreover, wooden toys can be handed down generations if taken care of properly.
Well, wood is natural, plastic is man-made. Trust in mother nature ;)
2. Why are wooden toys more expensive in general?
Wood is a natural resource but scarce these days. To ensure top notch quality, your kids' safety & mental development along with being environment friendly, wooden toys are generally more expensive to manufacture when compared to cheap plastic products.
3. What if I don't like the product? Can I return it?
We understand that sometimes you may want to return or exchange the product ordered. We have a 2 days return policy. (please refer to return policy page) Post that, shipping is damn expensive!
4. Are all your products made in India?
It'll be eventually. As of now, we have a mix of products made in India as well as imported. Irrespective, the toy selection and quality is something that we have personally verified and selected.
5. Something's not right. Who do I talk to?
You can reach out to contact@tinos.in. We'll try to resolve your query within 24 hours. If it's urgent, special instructions etc, give us a buzz on +91 9173640813
6. How do I care for my toys?
Wooden toys are sturdy and long lasting. Do not wash them or immerse them in water. Simply wipe them with a damp cloth. Avoid keeping in direct sunlight for long to avoid colour fading. Do not spray sanitizer directly on the toys.
7. How do you pronounce 'Tinos'?
We're glad you asked :)
It's NOT tee-nose. It's derived from the word 'tiny' and 's for the belonging to.
Pronounced as tie - nose (👔 👃 )
8. What are the dimensions of a particular product?
You can refer to the description tab for every product. Dimensions in terms of length, breadth, height and weight are mentioned at the bottom.